Rules of Play for the Inflatable Course
- Users must not wear shoes on the structures, but they must wear socks. We advise against the use of grip socks due to the risk of injury on slides.
- Users must remove all jewellery, eyewear where possible, watches, hard objects and other metallic objects that may cause tears or injury to themselves or other users.
- Children must not play in a boisterous manner that is likely to cause harm to themselves or others.
- Users must not pull or swing on the tethering ropes, attempt to lift or distort the structure, or attempt to dislodge other users in any way.
- Users must not climb on or hang onto the outside walls of the structure or any other part of the structure, unless it is a specific activity designed for that purpose, for example climbing up to slides.
- Users must not bounce on the front step of the structure. This is to enable safe, clear and controlled access and egress for other users.
- Adults must not use the structure for play purposes and are only permitted on the structure for the purpose of child supervision.
- Users must not perform somersaults, flips or any other kind of acrobatics that may cause injury to themselves or others.
- Users must pay attention to and always follow instructions given by supervisors and members of staff.
Rules of Play for the Soft Play Frame
- All sales are final. No refunds or exchanges will be issued under any circumstances, including partial usage or non-attendance.
- No outside food or drinks: Outside food and beverages are strictly prohibited on the premises.
- Age and spectator policy: Visitors aged 13 and under require a child ticket/facility fee. Standard child facility fees will be charged and adult admission pricing does not apply to this age group.
- Children should wear long-sleeved tops, full-length bottoms and socks at all times. Socks can be purchased at reception.
- Children under 4 are not permitted on the big play frame or main inflatables without adult supervision.
- Children aged 4 and over are not permitted in the toddler area or on the toddler inflatables at any time.
- Adults are not permitted on the volcano at any time.
- Children must not run up slides.
- No food or drinks are permitted on any play equipment.
- No climbing on the structure nets.
General Rules When Visiting Kids Complex
- Disrespectful behaviour towards Kids Complex staff will not be tolerated.
- Our staff have the right to ask children or adults who are not adhering to the rules to leave the premises immediately. No refund will be provided.
- All children must be supervised at all times by an adult aged 18 or over.
- Adults are solely responsible for supervising children in their care. This is not the responsibility of Kids Complex staff.
- No photography of any kind is permitted.
- Strictly no food or drink may be brought into or consumed on the premises. No exceptions will be made.
- No jewellery may be worn while using any play equipment.
- Smoking and vaping are not permitted inside the premises.
- Adults who are under the influence of alcohol or drugs are strictly prohibited from entering or remaining on the premises. This is entirely at the discretion of Kids Complex staff.
- Children with contagious illnesses should not enter the premises.
- Kids Complex reserves the right to refuse entry at the discretion of its staff.
- If you have an issue with another visitor, please raise it with a member of staff. Do not attempt to resolve the issue yourself, as this may result in further conflict.
- Kids Complex is not responsible for any lost or damaged personal belongings.
Participant and Guardian Responsibilities
I agree that I and/or any minors in my care will undertake the activities in accordance with the written safety rules and advice set out above, together with any oral instructions or advice provided before or during the session by an employee of Kids Complex.
I and/or any minors in my care agree to wear any safety equipment and/or clothing required by Kids Complex in accordance with its safety instructions. I/we will follow the directions of Kids Complex, its management and staff at all times.
I acknowledge that I am responsible for my own safety and for the safety and supervision of any minors in my care, together with the safety of our possessions. Kids Complex does not provide supervision of children while using the premises, including children attending unaccompanied or who are left unaccompanied on the premises.
No individuals aged 14 or over are permitted to use any equipment for the purpose of playing. Individuals aged 16 or over may use the equipment solely for the purpose of supervising minors where permitted.
Health and Physical Fitness
I confirm that I and/or any minors in my care are in good physical condition and do not suffer from any disabilities, illnesses or physical conditions that may place me, them or others at risk, or which should otherwise prevent safe participation in the activities. If in any doubt, please check with the child’s parent, guardian or appropriate medical professional.
I acknowledge the following medical contraindications to safe participation and confirm that I and/or any minors in my care do not have any pre-existing medical conditions which could, through participation in the activities, result in injury or damage to health.
Contraindications to Participation
- Participant weight exceeding 110kg / 17.3 stone.
- Circulatory conditions.
- Heart or lung conditions.
- Recent surgery.
- Back or neck conditions, including rodded back and brittle bones.
- Muscle or joint conditions.
- High blood pressure.
- Spine, musculoskeletal or head injuries.
- Achondroplasia (disproportionate dwarfism).
- Pregnancy.
- Uncontrolled epilepsy.
Down’s Syndrome
Customers with Down’s Syndrome must, prior to taking part in the activities, obtain evidence that a GP or paediatrician has screened them using the screening test developed by the British Gymnastics Association for Atlanto-Axial Instability.
Approval for participation signed by the GP or paediatrician must be provided before taking part in any soft play or inflatable activities.
If you are in any doubt about your ability, or the ability of a minor in your care, to participate safely in the activities, please seek advice from your GP or another appropriate medical professional.
Your Acknowledgement
I understand that Kids Complex does not assess the abilities of individual participants or the suitability of the activities for individual participants. All participants, parents and guardians are responsible for making their own assessment as to whether the activities are suitable and whether an individual is capable of participating safely before using the equipment.
I understand that the activities may be used by multiple age groups at the same time and that appropriate caution must therefore be exercised.
The toddler soft play area and toddler inflatable area are exclusively for children aged 3 and under. No older children are permitted to play in these areas.
I understand that the activities are physically demanding and involve jumping and other strenuous actions, sometimes involving height, speed and unpredictable surfaces.
I understand that the activities are high-impact, full-body activities that require concentration, awareness of physical strengths and limitations, awareness of the surrounding environment and appropriate caution at all times.
I understand that participation in the activities provided by Kids Complex involves known and unknown risks that could result in physical or emotional injury, paralysis, death, property damage or injury to third parties.
I and/or any minors in my care use the activities entirely at our own risk.
I understand that participation in the activities may result in personal injury including, but not limited to, friction burns, cuts, abrasions, bruising, muscle strains, twists, sprains, dislocations, broken bones and paralysis.
I accept that such injuries may occur through the general use of the equipment and are not always or necessarily the result of defective equipment or negligence by Kids Complex.
I understand and accept that the activities require a moderate level of fitness, can be physically demanding and require physical effort. I and/or minors in my care should not undertake the activities unless physically capable of doing so safely.
I understand that I and/or minors in my care are responsible for our own actions and involvement while using the activities.
I understand that participants are not permitted to hold or cradle babies and/or small children while using any of the activities, as doing so may result in serious injury to both parties.
I understand that Kids Complex does not provide direct supervision of participants while they are using the activities.
I understand that Kids Complex does not provide training or tuition to participants regarding the use of the activities.
I understand that Kids Complex does not assess any participant’s skill level, ability, competency or the suitability of the activities for their individual use.
I understand that use of the activities requires, at minimum, a basic level of physical and jumping ability.
I and/or minors in my care will not attempt flips, somersaults or other airborne moves or manoeuvres due to the risk these actions pose to ourselves and other activity users.
Liability and Personal Belongings
In the unlikely event of an accident, or loss of or damage to personal effects, I acknowledge that Kids Complex will not be liable for any direct or indirect loss, damage or injury arising from or in connection with participation in the activities, except where liability cannot legally be excluded, including death or personal injury caused by the negligence of Kids Complex.
I acknowledge that Kids Complex will not be responsible for loss, damage or injury arising from my failure, or the failure of minors in my care, to comply with the safety instructions, rules and/or directions provided by Kids Complex, its management or staff.